231 Front Street, Lahaina, HI 96761 [email protected] 808.123.4567

In My Own Shoes: Call me back, dammit! Call me! | Guest Columns

the window emporium told us she was busy scheduling installations and would call us by Friday. Apparently she must have meant Friday in another era.

Finally when I inquired, she said, “Oh, yes, your installation has been scheduled… for October 20th.” When was she going to inform us of this, October 19th? I get coffee nearly every morning at my local Cumberland Farms, and I’m there quite early, so I see all the local guys: plumbing, HVAC, construction, remodeling, glass, drywall, and the like. They have all invested a lot of money in mobile advertising, for they all have big trucks that are either wrapped or professionally painted with their logo, their email, their phone number, their website, and their mother’s shoe size. Some of them even have slogans or catch phrases describing their brand of customer service, i.e. “We treat every customer as though they were our only one!” Perhaps what they should have emblazoned on their vehicle is, “Every customer is number one with us when they pay cash in advance, and we’ll get back to them when we’re good and ready.”

It’s not just the service workers, either.

I love when you call a professional and in their own voice they say on their voicemail, “This is Gazella Futzick.

Sorry I missed your call, but if you leave your name, number, and time of call, I will make you my very first priority when I return.” But as you start to give that message, you get a recording, “The mailbox is full, please try later.” Folks spend considerable amounts of money on signage, logos, advertising, emails, voicemails, video-conferencing, and the like, then don’t pick up, don’t call back, just don’t get around to it.

If you’re that busy and that successful, here’s an idea of what to paint on your vehicle: “I do good work, but I don’t call back, so don’t call me.”

Rona Mann has been a freelance writer for The Sun for 19 years, including her “In Their Shoes” features. She can be reached at [email protected] or 401-539-7762.

Source Article